Thank you for shopping with Leasselappy. We strive to provide high-quality refurbished laptops, desktops, servers, projectors, and other products. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Policy
- Eligibility for Returns:
You have 15 calendar days from the date of delivery to initiate a return. To be eligible for a return, your item must be in the same condition as received, including all accessories, manuals, and original packaging. - Non-Returnable Items:
- Items that have been damaged or altered after delivery.
- Software, licenses, and digital products.
- Products purchased on sale or clearance, unless they are defective.
- Return Process:
To initiate a return, please contact our customer service at [Insert Email] or call us at [Insert Phone Number] with your order number and the reason for the return. Our team will guide you through the return process and provide a return authorization, if applicable.
2. Refund Policy
- Refund Method:
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days to your original method of payment. - Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund unless the return is due to a product defect or error on our part. - Restocking Fee:
A restocking fee of [Insert Percentage or Amount] may apply to non-defective returns. This fee will be deducted from your refund. - Damaged or Defective Items:
If your product arrives damaged or defective, please contact us immediately. We will provide a replacement or full refund, including any shipping costs.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same model, contact us at [Insert Email] or [Insert Phone Number].
4. Contact Us
For any questions about our Return and Refund Policy, please contact